To collect feedback on prototypes in an orderly way.
Students should have a prototype ready for testing coming into this activity.
Whole Class or small groups
WHAT is it?
This is a quick exercise to teach designers to hear feedback and see feedback as a gift towards bigger and better ideas. The quadrants mean what did the user like (upper left), dislike (upper right), what new questions do we have (bottom left), what new ideas do we have (bottom right).
Why Teach it?
It is important to value feedback and to seek it out as an integral part of one's work as a designer.
How to teach it?
You are introducing this tool for organizing feedback. This is a chance for students to show their prototypes, receive feedback, organize it in an orderly way, and determine what they would do next.
Sample Lesson (20 min)
Materials: Paper, Pencil, markers (if using big sheets), charts with the 4 quadrants labeled either as handouts or on big sheets
Introduction (5 min)
Model a testing situation for the students. Ask the students to pay attention to what the person receiving the prototype says and does in response to the prototype. Have a student introduce a prototype to another student, stressing that the 'host' students should not over-explain the prototype and rather should let the other student do most of the talking. Once the 'test' is over (this should be only 1 or 2 minutes), ask the students what they noticed. Invite them to contribute post-its to the chart above in each of the four quadrants (what did the user like in the upper left, not like in the upper right, new questions that came up in the bottom left, and new ideas in the bottom right).
Small group work (10 min)
Have students work on filling in their 4 quadrant sheet in their project teams, based on the feedback they just received about their prototype. If they have yet to do a test, have someone (either a class guest or a student from another group) test the group's prototype. One student serves as 'host' for the prototype, and the other students take notes based on the quadrants in the chart (likes, dislikes, new questions, new ideas). Groups then work on internally sharing and posting feedback on their 4 quadrant chart.
Discuss Test (5 min)
Lead a class discussion around these questions:
How did testing go? What did you learn?
How did your team do in working together?
Given the feedback you received, what would you do next?
chart in powerpoint form