To gain insight into a potential users life my "stepping into their shoes"
At least one class period with some outside work
Small Groups 2-6 people
What is the Whose Life activity?
This is an empathy tool that is similar to "composite character." Student teams are asked to characterize the person behind the camera, with imperfect information. During the global interview, a student steps into the shoes of that person and owns the experience of the user in an immersive way before diving into the design project.
Why use the Whose Life activity?
The Whose Life activity is a sophisticated empathy tool that allows the designers to better understand their user by attempting to live and record life like their user would. It challenges designers to think and act like their user so that they can better understand their needs.
HOW to teach the Whose Life activity?
This is a hands on activity. Students will learn well through experience. Below is one approach to teaching Whose Life? but is is a valuable tool that can be used during empathy building in a number of different situations.
Sample Lesson (30-40 min)Materials:
Worksheets, photo packets (or create your own)
- Distribute the photo/worksheet packs to each team.
- Instruction: You have 12 photos representing your user. Take some time as a team to get to know your user, and to fill out the Whose Life worksheet, also in your packet. You can start by posting all of your photos in your team space and talking through what you see (see worksheet below).
- Give teams 5-10 minutes to fill out the worksheet.
- Ask for a volunteer.
- Interview the volunteer, playing the role of the user they just characterized. Ask subjective questions like "Who did you vote for in the last election? Tell me about your girlfriend. What did you eat for dinner last night? Your favorite book? etc... The student should answer in the first-person.
HOW TO CREATE THE ASSET (or use the files below)
- Ask someone to capture things that are important to them throughout the day, from the moment they wake up to the moment they go to sleep at night.
- Take the batch of photos and curate- you want 12 photos that are provocative, representative, and personal.
- Print the photos on 8.5"x11" paper and distribute a set of 12 photos, plus one worksheet (below) to each team.
This is an IDEO tool, introduced by Steve Bishop, Global Lead, Design for Sustainability (email@example.com).
More photos from Charlotte : http://www.flickr.com/photos/cba-dschool/sets/72157613724228596/
(the zip files above have "the best" from this flickr set).
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