Helping Patients Navigate the System
10:30 – 11:50
DESINST 255/ EMED 255
For many people, participating in the American healthcare system is confusing, frustrating and often disempowering. It is also an experience fueled with emotional intensity and feelings of vulnerability. The current ecosystem, with its complexity and multiple stakeholders, is rife with human-centered design opportunities. An especially sticky set of issues lies in the ways people navigate healthcare: understanding how the system works, accessing information about services, making decisions about treatment and interventions, and advocating for needs.
This class is designed to give students an active experience applying design thinking approaches and tools to improve navigation of the healthcare space. Students will learn deeper application of the end-to-end design thinking process including how to uncover needs in traditionally sensitive topic areas, generate novel interventions, and prototype different forms of solutions while confronting the complexity of a risk-averse ecosystem. Expect lots of engaging fieldwork, collaborative team projects, and the opportunity to drive impact through work with local medical centers on real-world design challenges.
Enrollment limited to 20 Graduate Students, Fellows and Post-docs.
Apply by September 9
David Janka, MD; Stanford d.school
Emilie Wagner, MBA; Design Strategist